EXCHANGES
IF YOU WISH TO CHANGE THE SIZE OF AN ITEM THAT YOU PURCHASED, YOU CAN DO SO AT NO ADDITIONAL COST.

FILL OUT THE CONTACT FORM, WE WILL THEN HOLD THE ITEM FOR YOU AND AS SOON AS WE RECEIVE YOUR RETURN, WE WILL SHIP IT TO THE ADDRESS FROM YOUR ORIGINAL ORDER. YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WHEN THE PACKAGE HAS BEEN DISPATCHED.

YOU CAN EXCHANGE THE SIZE AND/OR COLOR OF AN ITEM ONE TIME ONLY, BUT YOU CAN ALWAYS RETURN IT BY FOLLOWING THE INSTRUCTIONS IN OUR RETURN POLICY.

ORDERING ON VISTAAPPARELS.COM

TO MAKE PURCHASES ON VISTAAPPARELS.COM WE INVITE YOU TO REGISTER FIRST.

ITEM SEARCH

TO EASILY BROWSE OUR CATALOGUE, SELECT A CATEGORY FROM THE NAVIGATION MENU OR DISCOVER OUR SELECTIONS ON THE HOME PAGE. TO FIND SOMETHING MORE SPECIFIC, USE OUR FILTERS OR THE WEBSITE'S INTERNAL SEARCH.

PRODUCT INFORMATION

ON EACH PRODUCT PAGE, YOU WILL FIND ALL AVAILABLE SIZES AND COLOURS, A DESCRIPTION AND THE COMPOSITION OF THE ITEM. CLICK ON THE PRODUCT IMAGE TO ZOOM IN AND SEE ALL OF THE DETAILS.

HOW TO ORDER

• FROM THE ITEM PAGE, SELECT THE DESIRED COLOUR AND SIZE OF THE PRODUCT
• ADD THE PRODUCT TO YOUR BAG
• ONCE YOU HAVE FINISHED SHOPPING, CLICK ON BAG
• SELECT A SHIPPING METHOD AND A PAYMENT METHOD
• ENTER YOUR SHIPPING DETAILS AND ON THE FOLLOWING PAGE, YOUR PAYMENT DETAILS
• CHECK THAT THE INFORMATION YOU ENTERED IS CORRECT AND CLICK "PURCHASE"

WITHIN SEVERAL MINUTES, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH THE DETAILS OF YOUR ORDER. FROM THIS MOMENT ON, OUR WAREHOUSE WILL TAKE CARE OF EVERYTHING AND AS SOON AS THE ORDER SHIPS, WE WILL NOTIFY YOU WITH ANOTHER CONFIRMATION EMAIL.

CAN I CHANGE MY ORDER AND ADD OTHER PRODUCTS OR REMOVE THEM?

IF YOU WISH TO ADD OR REMOVE ITEMS FROM YOUR ORDER, WE WILL NEED TO CANCEL THE EXISTING ORDER AND PLACE A NEW ONE. ONCE THE ORDER REACHED THE DISTRIBUTION CENTER IT MAY NOT BE POSSIBLE TO COMPLETE THE REQUEST, HOWEVER PLEASE CONTACT US FOR ASSISTANCE AND WE WILL DO OUR BEST TO HELP.

CAN I CANCEL MY ORDER?

ONCE THE ORDER REACHES OUR DISTRIBUTION CENTRE IT MAY NOT BE POSSIBLE FOR US TO COMPLETE ANY CANCELLATION REQUESTS MADE. HOWEVER, PLEASE DO NOT HESITATE TO CONTACT US WITH ANY CANCELLATION REQUEST AND WE WILL DO OUR BEST TO HELP.

WHAT IS A PRE-ORDER?

A PRE-ORDER IS THE RESERVATION OF AN ITEM THAT IS NOT YET AVAILABLE FOR SALE BUT WILL BE SOON. AN ESTIMATED DELIVERY DATE IS INDICATED FOR EACH PRE-ORDER ITEM WITHIN THE PRODUCT PAGE.
•    MIXED ORDER CONSISTING OF CURRENTLY AVAILABLE AND PRE-ORDER ITEMS: THE PRODUCTS WILL BE DISPATCHED AT TWO DIFFERENT TIMES, BUT YOU WILL BE CHARGED ONLY ONCE FOR THE SHIPPING FEES
•    ORDER CONSISTING OF PRE-ORDER ITEMS WITH DIFFERENT DELIVERY DATES: THE PRODUCTS WILL BE SHIPPED TOGETHER ON THE LATEST ESTIMATED DELIVERY DATE.
IN ANY CASE, YOU WILL RECEIVE A CONFIRMATION EMAIL AS SOON AS THE PACKAGE IS SHIPPED.

THE PURCHASE OF PRE-ORDER ITEMS CAN BE MADE WITH CREDIT CARD ONLY.
ONCE YOU COMPLETE YOUR ORDER, WE WILL ASK YOUR BANK TO VERIFY THE SUPPLIED DETAILS; THE VALIDITY OF YOUR CREDIT CARD COULD BE CONFIRMED THROUGH A PAYMENT AUTHORIZATION FOR 2 AUD.
THIS AUTHORIZATION IS NOT A CHARGE: VISTAAPPARELS.COM WILL CHARGE YOUR CARD ONLY ONCE THE PACKAGE IS BEING SHIPPED.

CAN I SEND A GIFT MESSAGE ALONG WITH MY ORDER?
BY SELECTING THE GIFT OPTION DURING THE CHECKOUT PROCESS, YOU WILL HAVE THE POSSIBILITY TO WRITE A PERSONALIZED MESSAGE THAT WILL BE INCLUDED WITHIN THE PARCEL.
PLEASE NOTE THAT ONLY LATIN CHARACTERS CAN BE PRINTED. EMOJIS ARE NOT ALLOWED.

HOLIDAY CALENDAR

THE CLIENT SERVICE IS OPEN FROM MONDAY TO SATURDAY 9 AM TILL 11 PM EXCLUDING HOLIDAYS:

JANUARY 1ST (NEW YEAR’S DAY)
FEBRUARY 25TH, 26TH (CHINESE NEW YEAR)
APRIL 10TH (GOOD FRIDAY)
MAY 1ST (LABOUR DAY)
MAY 7TH (VESAK DAY)
MAY 24TH (HARI RAYA PUASA)
JULY 31ST (HARI RAYA HAJI)
AUGUST 9TH (NATIONAL DAY)
NOVEMBER 14TH (DIWALI)
DECEMBER 25TH (CHRISTMAS DAY)

THE ITALIAN WAREHOUSE WILL BE CLOSED ON:

JANUARY 1ST (NEW YEAR'S DAY)
JANUARY 6TH (EPIPHANY)
APRIL 22ND
APRIL 25TH (LIBERATION DAY)
MAY 1ST (LABOR DAY)
JUNE 2ND (REPUBLIC DAY)
AUGUST 15TH (ASSUMPTION OF MARY)
NOVEMBER 1ST (ALL SAINTS)
DECEMBER 8TH (FEAST OF THE IMMACULATE CONCEPTION)
DECEMBER 25T (CHRISTMAS DAY)
DECEMBER 26TH (ST.STEPHEN'S DAY)

SHIPPING AND/OR DELIVERY WILL NOT BE AVAILABLE ON THE FOLLOWING DAYS:

JANUARY 1ST (NEW YEAR’S DAY)
FEBRUARY 18TH (PRESIDENT’S DAY)
MAY 27TH (MEMORIAL DAY)
JULY 4TH (INDEPENDENCE DAY)
SEPTEMBER 2ND (LABOR DAY)
NOVEMBER 28TH (THANKSGIVING DAY)
DECEMBER 25TH (CHRISTMAS)

PLEASE PLAN ACCORDINGLY AS ORDERS WILL NOT BE SHIPPED OUT ON THESE DATES. ALL ORDERS ARE PROCESSED AUTOMATICALLY AND WE ARE UNABLE TO EXPEDITE OR DELAY SHIPPING TIMES.

CAN I SHOP FROM MY MOBILE DEVICE?

OF COURSE, YOU CAN NAVIGATE THE MOBILE-OPTIMIZED VERSION OF OUR WEBSITE.

TECHNICAL HELP

OUR WEBSITE IS BEST VIEWED WITH THE LATEST VERSIONS OF THE MAJOR BROWSERS. MAKE SURE THAT YOU HAVE INSTALLED THE MOST UPDATED VERSIONS OF THE BROWSERS THAT YOU MOST FREQUENTLY USE.

IF YOU EXPERIENCE NAVIGATION PROBLEMS, WE SUGGEST THAT YOU:
•    ELIMINATE ANY COOKIES AND TEMPORARY FILES FROM YOUR COMPUTER
•    VERIFY THAT JAVASCRIPT IS ENABLED.


IF THE PROBLEM PERSISTS, PLEASE CONTACT US WITH THE FOLLOWING DETAILS:
•    YOUR OPERATING SYSTEM (WINDOWS VISTA, MAC OS X, ETC.)
•    INTERNET BROWSER AND VERSION (CHROME, INTERNET EXPLORER 11, SAFARI, FIREFOX, ETC.)
•    THE URL THAT YOU WERE TRYING TO ACCESS (FOR EXAMPLE, HTTPS://WWW.VISTAAPPARELS.COM).